Which of the following is an incorrect action for a pharmacy support person?

The action of processing refill requests from patients is considered incorrect for a pharmacy support person because it typically falls within the responsibilities that require a licensed pharmacist's judgment and expertise. Refill requests can involve clinical assessments, review of medication therapy, and potential patient counseling, all of which are governed by state pharmacy laws and require professional licensing.

In contrast, updating patient demographics information, affixing price stickers, and filing hard-copy prescription records are tasks that can be performed by pharmacy support people without the need for professional licensing. These activities do not require clinical judgment or the application of pharmacy law, thus making them appropriate for non-licensed personnel in the pharmacy setting.